# Privacy Policy (AU)

1. Introduction and scope

This Privacy Policy explains how we collect, use, store, share and protect personal information of players who access and engage with our gambling website from Australia, including those who register for real‑money play, participate in demo games, or claim promotional offers such as a Fair Go Casino no deposit bonus. It applies to all interactions with our services, including account registration, Fair Go online Casino login, gameplay on pokies, roulette and other Casino games online, participation in tournaments and promotions, customer support communications and browsing of our pages. This Privacy Policy should be read together with our Terms and Conditions, Bonus Rules (including any applicable Fair Go Casino no deposit bonus codes or other no deposit bonus codes for Fair Go Casino) and our separate Cookie Policy, which provides further detail on cookies and similar tracking technologies. By visiting our gambling website, creating an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein, to the extent permitted by applicable Australian privacy and gambling laws.

2. Data controller and contact information

The gambling services offered on this website are operated by an online casino operator ("we", "us", "our") that is responsible for determining how and why personal information of players is processed. For the purposes of this Privacy Policy, the operator acts as a data controller in relation to all personal information collected through our gambling website, including information related to Casino online accounts, Fair Go online promotions and processing of offers such as a Fair Go Casino no deposit bonus. If you have any questions, concerns or requests relating to your privacy or this Privacy Policy, you may contact our privacy team at: privacy@fairgo‑casino.example. We may also provide a dedicated contact form in the “Contact” section of our gambling website for privacy‑related enquiries and complaints. Where required, we will cooperate with relevant Australian regulators and recognised dispute resolution bodies in handling privacy complaints involving our processing of personal information for online Casino services offered to players in Australia.

3. Types of personal information we collect

We collect different categories of personal information to operate a secure and compliant online casino environment. This includes account registration data (such as full name, date of birth, residential address, email address, mobile number and chosen account credentials used for Fair Go online Casino login), as well as verification and KYC information (copies of identification documents, proof of address, source of funds details and any additional documentation required to meet anti‑money laundering and responsible gambling obligations). We also collect payment and transactional data relating to deposits, withdrawals, bonus credits, wagering on pokies, roulette and other Casino games, including information on payment methods, partial card numbers or e‑wallet details (processed via payment providers) and transaction history. Technical and usage data may include IP address, device identifiers, browser type, operating system, language settings, access times, referring URLs and activity logs across our Casino games online and other features. We may additionally hold communication records from live chat, email or phone interactions, promotional preferences, self‑exclusion or limit settings, and behavioural data used for responsible gambling assessments.

4. How we collect personal information

We collect personal information directly from players when they register an account, complete Fair Go online Casino login, verify their identity, make deposits or withdrawals, claim offers such as a Fair Go Casino no deposit bonus, enter Fair Go Casino no deposit bonus codes or no deposit bonus codes for Fair Go Casino, contact customer support, participate in surveys or subscribe to marketing communications. Information may also be collected automatically when you interact with our gambling website or Casino games through the use of cookies, web beacons, analytics scripts and similar technologies, as explained further in our Cookie Policy. In some cases, we receive information from third parties, including payment service providers, identity verification agencies, fraud‑prevention services, affiliate partners who refer players to our Casino online services and game providers that support our pokies and live dealer Casino games. These third‑party sources help us verify identity details, confirm eligibility for promotions, process payments securely, prevent fraudulent activities and comply with legal and regulatory requirements applicable to online gambling services offered in Australia.

5. Legal bases and main reasons for processing

We process personal information only where we have a valid legal ground and for purposes consistent with this Privacy Policy. The primary basis is the performance of our contract with you, which includes creating and managing your online Casino account, enabling Fair Go online Casino login, processing deposits, withdrawals, and applying promotions such as a Fair Go Casino no deposit bonus. We also process data to comply with legal obligations under applicable gambling, anti‑money laundering, counter‑terrorism financing, taxation and consumer protection laws, which require us to verify identity, monitor transactions and retain certain records. In addition, we rely on our legitimate interests to secure our gambling website, prevent fraud and abuse, protect the integrity of pokies and other Casino games, maintain accurate records, improve our services, conduct analytics and personalise limited aspects of your experience. Where required, we rely on your consent, for example for certain categories of marketing, the use of non‑essential cookies, and the delivery of promotional communications regarding Fair Go Casino no deposit bonus codes or other tailored Casino games online offers. You may withdraw consent at any time, without affecting processing already carried out.

6. How we use personal information

We use personal information to provide, maintain and improve our gambling website and related services. This includes setting up and managing your account, enabling Fair Go online Casino login, verifying identity and age, assessing eligibility for promotions such as a Fair Go Casino no deposit bonus, administering Fair Go Casino no deposit bonus codes and other promotional offers, and processing deposits, withdrawals and wagering activities across pokies, roulette and other Casino games. We use payment‑related information to carry out secure financial transactions, handle chargebacks or disputes and detect suspicious or potentially fraudulent behaviour. Technical and usage data support our efforts to monitor the performance of our Casino online services, maintain system security, prevent cheating or bonus abuse, and ensure that Casino games online operate fairly and reliably. We may also use your information to provide customer support, respond to complaints, enforce our Terms and Conditions, carry out responsible gambling checks, offer tools such as deposit limits or self‑exclusion, personalise certain content and promotions (within legal limits), and compile anonymous or aggregated statistics to understand how players interact with our gambling website.

7. Sharing and disclosure of personal information

We may share personal information with carefully selected third parties when necessary for the operation of our gambling website, for the performance of our contract with you, or where required by law. This includes payment providers and financial institutions that process deposits and withdrawals, game providers that supply pokies, roulette and other Casino games, identity verification and anti‑fraud services that assist with KYC checks, and IT, hosting and security service providers that support the operation and protection of our Casino online systems. Limited personal information may also be shared with marketing and affiliate partners for the purpose of tracking referrals, managing promotions such as Fair Go Casino no deposit bonus codes or other no deposit bonus codes for Fair Go Casino, and delivering permissible marketing communications in accordance with your preferences and applicable law. Where legally required, we may disclose information to regulators, gambling authorities, law enforcement agencies, courts or other public bodies, for example in connection with anti‑money laundering reporting, investigations or the defence of legal claims. We do not sell personal information to third parties.

8. International transfers of data

Due to the nature of online gambling services and the global structure of many service providers and game studios, your personal information may be transferred to, and processed in, countries outside Australia, including locations where some of our hosting facilities, payment processors, game providers or support teams are based. These countries may have data protection laws that differ from those in Australia. Where such transfers occur, we take appropriate safeguards to ensure an adequate level of protection for your personal information, consistent with this Privacy Policy and applicable legal requirements. These safeguards may include contractual protections such as standard data protection clauses, strict confidentiality obligations, and technical and organisational measures to protect data in transit and at rest. By using our gambling website, including when you claim a Fair Go Casino no deposit bonus or engage in other Fair Go online activities, you acknowledge that your information may be processed in this way, while remaining subject to the protections and practices set out in this Privacy Policy.

9. Data security measures

We implement a combination of technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction. These measures include encryption of data in transit using industry‑standard protocols, secure server configurations, network firewalls, intrusion detection and prevention systems, access controls based on role and necessity, strong authentication procedures for internal systems, and regular security monitoring and logging. We maintain policies and staff training programs focused on data protection, responsible handling of player information and incident response. Payment transactions related to deposits, withdrawals and bonuses, including any amounts linked to a Fair Go Casino no deposit bonus, are processed through reputable payment providers that employ their own security safeguards such as PCI‑DSS compliance. While we take reasonable steps to secure personal information, no system can be guaranteed to be completely secure. Players are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other sensitive details used for Fair Go online Casino login with any third party.

10. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal, regulatory, accounting and reporting requirements, and to resolve disputes or enforce our rights. In practice, this means that account data and core transactional records related to deposits, withdrawals, wagering, and bonuses such as a Fair Go Casino no deposit bonus are typically retained for a period specified by applicable gambling and anti‑money laundering laws, which may extend for several years after account closure. Verification documentation, including copies of identity documents and proof of address, is stored for the minimum period required by law and internal compliance policies. Technical logs, analytics data and cookie‑related information are generally kept for shorter periods, unless required for security, fraud investigation or legal proceedings. When personal information is no longer needed, we will take steps to securely delete, anonymise or de‑identify it, subject to any legal obligations that require longer retention.

11. Player rights and choices

Subject to applicable Australian privacy laws and any relevant foreign data protection rules, players have certain rights in relation to their personal information. These may include the right to request access to personal information we hold about you, the right to request correction of inaccurate or incomplete data, and, in some circumstances, the right to request deletion or de‑identification of certain information, or to object to or restrict particular types of processing. Where we rely on consent for processing, such as some types of marketing activity relating to Fair Go Casino no deposit bonus codes or other promotions for Casino games online, you have the right to withdraw your consent at any time. You can also manage your marketing preferences by adjusting settings in your account, using unsubscribe links included in emails, or contacting us directly. We may need to verify your identity before we act on your requests, particularly where they relate to access or deletion. Certain rights may be limited by legal or regulatory requirements, and we will explain any such limitations in our response.

12. Cookies and tracking technologies

Our gambling website uses cookies and similar tracking technologies to provide essential functionality, enhance player experience, perform analytics and support security measures. Cookies help us remember your preferences, keep you logged in during Fair Go online Casino login sessions, track the performance of promotions such as a Fair Go Casino no deposit bonus, and understand how players interact with pokies, roulette and other Casino games and features. Some cookies are strictly necessary for the operation of the gambling website, while others, such as analytics or advertising cookies, are optional and may require your consent under applicable law. Details about the types of cookies we use, their purposes, durations and how you can manage or disable them through your browser or device settings are set out in our separate Cookie Policy, which should be read alongside this Privacy Policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices, developments in applicable laws and regulations, or enhancements to our gambling website and services, including new features related to promotions such as a Fair Go Casino no deposit bonus. When we make material changes, we will take reasonable steps to notify players, for example by posting a prominent notice on our website, updating the “Last updated” date at the top of this page, or sending an email notification where appropriate. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information in connection with Fair Go online activities, Casino games online, payment processing and responsible gambling measures. Your continued use of our services after any changes have been implemented will constitute your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

14. Contact and complaints

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of personal information, please contact our privacy team at privacy@fairgo‑casino.org or via the dedicated contact section on our gambling website. We will endeavour to respond to all legitimate requests within a reasonable timeframe, and in accordance with applicable legal requirements. If you are dissatisfied with our response or believe that we have not handled your personal information in accordance with applicable privacy laws, you may have the right to lodge a complaint with a relevant data protection or privacy authority in Australia. We welcome the opportunity to address any concerns directly and encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.